Shipping Policy

This Shipping Policy explains how orders placed through our store are processed, shipped and delivered.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

After your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Denmark: 3–7 business days

• Other European Union countries: 5–10 business days

• International destinations: 7–15 business days

Delivery times are estimates and may vary due to the destination, carrier delays, customs procedures, severe weather or other circumstances outside our control.

Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

Order Tracking

If tracking is available, a tracking number will be sent to the email address provided with your order. Please allow up to 48 hours for the carrier’s tracking information to update.

If you have not received your tracking information or the tracking status has not changed for an extended period, please contact us at florataylor1984@gmail.com.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delivery failures or additional costs caused by incorrect or incomplete information supplied by the customer.

Delayed, Lost or Damaged Shipments

If your order is significantly delayed, appears to be lost or arrives damaged, please contact us at florataylor1984@gmail.com with your order number and relevant photographs, where applicable.

We will review the matter and work with the shipping carrier to provide an appropriate solution.

Customs, Duties and Taxes

Orders shipped within the European Union generally do not incur additional customs duties.

For deliveries outside the European Union, customs duties, import taxes or other fees may be charged by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Returned or Refused Packages

If a package is returned because the delivery address was incorrect, delivery was refused or the package was not collected, please contact us. Additional shipping charges may apply before the order can be resent.

For information about returning a delivered product, please refer to our Return and Refund Policy.

Contact Information

VESTAS WIND SYSTEMS A/S
Søndergade 46
6920 Videbæk
Denmark

Email: florataylor1984@gmail.com
Business Registration Number (CVR): 10403782